It just got easier to reach your health and fitness goals!
We are excited for our customers to be able to enjoy a seamless leisure experience with our new online customer portal and customer app (download our app from either the App Store (iPhone) or Google Play (Android)!
Whether you're booking a fitness class, enrolling your child in swim school, or managing your membership - everything you need is just a few clicks away!
Convenient - Manage your bookings anytime, anywhere
Fast & Easy - Skip the queues and save time
Stay Informed - Get real-time updates on classes and programs
All-in-One - One place for all your leisure needs
We are now live!
We appreciate the patience and understanding of our Leisure community as we navigated the transition between systems.
We will be supporting our leisure community with dedicated team members available to answer your questions.
If you have any questions or need help, please don’t hesitate to contact us by giving us a call on 8536 9777 or fill out our online request form.
Getting Started with the New Customer Portal
First-Time Login (Existing Members)
If you're already a member, your account is ready. Use your registered email and click ‘Forgot password’ to set your password. This will be used for future logins.
Creating an Account (New Users)
If you're new or don’t have an account, visit the portal and select ‘Join or book now’ to create one.
Not Sure If You Have an Account?
- Go to the portal and click ‘Forgot password’
- Enter your email and click ‘Submit’
- If you receive a reset email, you have an account.
- If you see ‘Email address not found’, there’s no account linked to that email.
Tip:
Existing members who get the 'email not found' message should contact the centre to confirm their registered email. Non-members can return to the login screen and select ‘Join or book now’ to sign up.
The team is here to support you:
- Visit Sutherland, Caringbah or Engadine Leisure Centre and a member of our Customer Experience team can assist you in person.
- Call our friendly customer experience team on 02 8536 9777.
- Connect with us online.
We're making a change to our billing provider
As part of our commitment to ongoing improvements, we’re making some changes to our billing provider. There will be minimal impact to you and your direct debit membership at Sutherland Shire Leisure Centres as a result of this change.
Here’s what’s changing from 4 September 2025:
- Sutherland Shire Leisure Centres will change billing provider to Payrix,
- Your direct debit service agreement will be updated (read more below),
- You will have a new transaction reference on your bank statement for your direct debit payments.
- Direct Debit will take place on 4 September 2025 and will be fortnightly moving forward.
We remain committed to making ongoing improvements to our products, services and customer experiences.
Sutherland Shire Leisure Centres has implemented a new point of sale software system, which brings improvements to your in-centre and online experience. The change in billing provider is a fundamental step in these improvements.
- Your direct debit will continue to be processed from your nominated bank account.
- Your direct debit will take place every fortnight (commencing from 4 September 2025).
- You are not required to change your bank details – please simply ensure that you have sufficient funds in your nominated account.
- Customers will see a different notation on their statement to indicate payment: For example, IPY*CARINGBAHLEISURE.
Direct debit will take place on 4 September 2025. Direct debits will then take place fortnightly.
- The amount that will come out fortnightly will be calculated on a fortnightly basis. For example:
- If your monthly membership is $118 per month, your direct debit payment will be: $118 x 12 ÷ 26 = $54.46
- If your child attends SPLASHERS! Learn to Swim, the direct debit amount will be the number of classes that fall within the fortnight.
Our direct debits will be shifting from monthly to fortnightly.
Direct debit will take place on 4 September 2025 and will then take place fortnightly.
- Your direct debit will continue to be processed from your nominated bank account.
- You are not required to change your bank details – please simply ensure that you have sufficient funds in your nominated account.
Sutherland Shire Leisure Centres will remain as the sole operator of your account. Our new billing provider’s responsibility is solely to process the periodic payment set out in your agreement.
Our team always prioritises the safety of our members’ information. Sutherland Shire Leisure Centres will continue to be the sole operator of your account. Payrix will not have access to any personal or account information, other than those provided in your original DDR.
Payrix, as the billing provider, will only be engaged to process the payment.
When your data is migrated to Payrix, the data will be locked and encrypted, meaning no one will be able to access specific file information.
The data being migrated will then be uploaded to Payrix, without any visibility to other users.
Payrix Australia Pty Ltd ABN: 63 135 196 397 Australian Financial Services Licence No. 418105 maintains the same level of payment handling security as major banks and is an authorised billing provider.
Payrix Australia Pty Ltd (ABN 63 135 196 397) is the holder of Australian Financial Services Licence (AFSL) No. 418105. All financial products and services will be provided by Payrix Australia Pty Ltd. Payrix Australia Pty Ltd has authorised the distribution of this FSG. Payrix Australia Pty Ltd acts on its own behalf when Payrix Australia Pty Ltd and its employees provide the financial services to you.
The Direct Debit Request (DDR) Service Agreement with Debit Success will shift to Payrix.
Find out more about Payrix DDR agreement here.
The missed payment process remains unchanged:
If a direct debit payment is missed, your account will become overdue, a $10 fee will apply, and access may be restricted until the balance is paid.
You will not incur any additional late fees from Payrix.
If you have any questions or require any more information, please contact us.
